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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

Sandos Cancun All Inclusive - Adults Only is a luxurious 5-star hotel offering an all-inclusive experience on one of Cancun's most attractive beaches. This adults-only resort features elegant rooms with views of the Caribbean Sea and luxurious amenities including a cascading, 3-tier infinity pool and a large hot tub.

Rooms & Amenities

The Sandos Cancun All Inclusive offers modern and elegantly styled rooms featuring views of the Caribbean Sea and Laguna Nichupté. Each room includes a minibar, espresso machine, and a Smart TV with cable channels, along with complimentary Wi-Fi.

Dining Options

Dining options at Sandos Cancun include four restaurants serving a variety of specialties, such as Caribbean cuisine at St Trop Pool Bar & Restaurant. Guests can also enjoy drinks and snacks at two bars, one overlooking the Caribbean Sea, with all meals and local beverages included.

Leisure & Recreation

Leisure activities at Sandos Cancun All Inclusive range from kayaking, snorkeling, and water skiing to relaxation at the luxurious spa that offers massages and body treatments. The hotel features a gym with fitness classes, multiple swimming pools, and a lively ambiance throughout the property.

Services & Local Area

For convenience, the hotel provides 24-hour reception, concierge services, and room service. Attendees can access nearby landmarks including the Museo Subacuatico de Arte and the Interactive Aquarium, enhancing the overall stay with local experiences.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
1 person
455 sq. feet 
Bed options:
1 Single bed
Shower
Coffee machine
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Deluxe King Room
Max:
2 persons
455 sq. feet 
Bed options:
1 King Size Bed
Shower
Coffee machine
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Suite
Max:
1 person
80 sq. feet 
Bed options:
1 Single bed
Shower
Coffee machine
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Cancun 6.8 mi
Airports
Cancun (CUN) 11.2 mi
Isla Mujeres (ISJ) 19.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Diving
  • Snorkeling
  • Canoeing
  • Golf course
  • Fishing

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500
Map view
street view
Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500
Nearby
Beach
Playa - Beach
400 ft
Cancun Golf Club at Pok Ta Pok
1300 ft
Restaurants
Nebbiolo Ristorante
300 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
300 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
The Blue Water Grill
400 ft
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Harry's
2300 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Porfirio's Cancun
2400 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Vicente Asador De Brasa
2900 ft
Blvd Kukulcan Km 12
Hard Rock Hotel
2000 ft
Boulevard Kukulcan Km 14.5
Ciao
2000 ft
At the Hard Rock Hotel
The Caribe Bar & Grill
800 ft
Retorno del Rey #36

Reviews and Ratings <br />

Feedback from previous guests about their experience.
74%
loved the resort and would return for another relaxing stay
Stunning views
Exceptional vegan food
Soundproofing issues
Understaffed breakfast
7.4/10
Very good
Rooms
7.2
Location
8.2
Service
8.2
Dining
6.2
Guest reviews
7.4/10
based on 5 reviews
7.8
7.8/10 based on 804 reviews
Samantha
United Kingdom, February  2025
7.4/10

I had an amazing time at this resort! The staff made us feel like family, with personal touches that really stood out. However, the dining options didn't meet my expectations, and there were some issues with the room placement and the noise from entertainment at night. Overall, it's a great destination, but there is room for improvement in certain areas.

Rooms
6.0
Our room was spacious and clean, but it was situated near noisy areas, which was quite bothersome.
Service
10.0
The service was exceptional, with staff going above and beyond to cater to our needs. They made our special occasion even more memorable.
Location
8.0
The resort is perfectly located near the beach and offers beautiful views, although the noise from events was noticeable.
Dining
5.0
The dining experience was a letdown, with limited options that didn’t quite match what I expected from a resort; the buffet was small and not very varied.
Facilities
8.0
The pool area was enjoyable and well-maintained; good activity options were available for guests.
Nicholas
United Kingdom, January  2025
6.4/10

I had a great time at the hotel, with friendly staff who made me feel welcome, and a fun atmosphere thanks to the entertainment team. However, the food options were quite limited and the hotel could use some updates. Overall, it’s a decent place if you find a good price, but be ready for a few quirks.

Rooms
6.0
The rooms were spacious and cleaned daily, but they felt a bit dated and my bed was slanted, which detracted from the comfort. I would rate them a 6.
Service
8.0
Service from the staff was definitely a highlight; they were friendly and attentive. However, some staff seemed overwhelmed at times. I would give the service a rating of 8.
Location
7.0
The hotel is well-placed in the hotel zone, although the immediate area is filled with other resorts, limiting options nearby. I rate the location a solid 7.
Dining
5.0
The dining experience was underwhelming; the food selection was small, and the main buffet lacked variety. I'd give the dining a 5.
Facilities
6.0
The facilities included a nice pool and beach cabanas, but the pool area could use better maintenance. I would rate the facilities a 6.
Jack
United Kingdom, November  2024
7.2/10

I had mixed feelings about my stay at this resort. The views were absolutely stunning, and the food was exceptional once we navigated the vegan options with the staff. However, the service was lacking in certain areas, and the rooms could use some soundproofing. Overall, it’s a decent resort with potential but not without some flaws.

Rooms
7.0
The room we stayed in was spacious and clean, with a comfortable bed and a lovely balcony. However, I could hear my neighbors quite clearly, which was a bit distracting at times.
Service
7.0
While some staff members were outstanding, particularly Triccia and Joaquin, there were instances where service fell short, such as during breakfast when it seemed understaffed.
Location
8.0
The location was great for enjoying the beach, and the views from the resort were breathtaking. However, it felt a bit isolated if you wanted to explore outside the resort.
Dining
8.0
Once we figured out the dining options for vegans, the food was phenomenal. However, the breakfast buffet lacked vegan choices and was often chaotic due to staffing issues.
Facilities
6.0
The facilities were nice, especially the pools and beach area, but the absence of an outdoor hot tub and a swim-up bar was disappointing.
Stunning views
Soundproofing issues
Susan
United Kingdom, November  2024
8.6/10

Our stay at the hotel was incredible! From the stunning views to the attentive staff, every moment felt special. The facilities were excellent and the activities kept us entertained throughout our vacation. However, not everything was perfect, as our dining experience sometimes fell short in terms of flavor and variety.

Rooms
8.0
The deluxe room we received was spacious and clean, complete with a huge balcony boasting breathtaking views of both the sea and the lagoon. However, some of the older aspects of the room were noticeable.
Service
10.0
The service was outstanding! The staff went above and beyond, especially Erick at reception and the waitstaff around the pool area. They really made our stay enjoyable.
Location
9.0
The hotel's location is fantastic with easy access to the beach. The proximity to the pool and on-site dining adds great convenience.
Dining
7.0
While the variety of restaurants was impressive, some dishes lacked authentic local flavors. The buffet had good presentation but could benefit from more options.
Facilities
9.0
The pool area was amazing, with plenty of loungers available and a vibrant atmosphere thanks to the entertainment staff hosting various activities.
Iain
United Kingdom, October  2024
7.6/10

The hotel had a beautiful setting, and my room was spacious with a stunning view. The staff, especially the pool team, was very pleasant and attentive. However, the dining experience was quite hit or miss, with some dishes lacking flavor, and the reception staff could use a refresher on customer service. Despite a few setbacks, I enjoyed my stay overall.

Rooms
9.0
My room was huge, equipped with a double sink, bathtub, and shower. It was spotlessly clean and had excellent storage space.
Service
6.0
While most of the staff, especially the pool waiters, were kind and helpful, the reception team was a bit lacking in warmth and efficiency.
Location
9.0
The hotel is situated in a prime location with beautiful beach access and plenty of relaxing spots around the resort.
Dining
6.0
The food was decent, though I found it lacking in flavor at times, with breakfast being the standout meal. Room service was a necessity on multiple occasions.
Facilities
8.0
The hotel featured three nice-sized pools and ample cabana space, which was great for lounging and relaxing.
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Rooms and Guests2 Guests, 1 Room